How can I pay for my items?
Payments on our online store are processed by Stripe or by PayPal, you can choose your preference at checkout. Each provider offers the highest level of payment security and will never share your information with anyone. We do not have access to or store your payment details in any way.
What is your shipping policy?
All domestic orders are shipped by First Class Royal Mail delivery and should arrive within 2-3 working days of dispatch. You will receive an email from us when your order has been packed and is on it's way.
Overseas orders will be sent by Royal Mail Airmail and should arrive within 5-7 working days depending on the delivery destination. Overseas orders may attract an import duty, again dependant on the delivery destination. This fee will be payable by the addressee, please check your local regulations for more information.
Proof of posting will be obtained for all shipped orders and will be available upon request. Sadly delays can occasionally occur within the postal system and we can not be held responsible for this. In the highly unlikely event that you experience a problem with your delivery please contact us and we’ll look into this for you as soon as possible.
What is your returns policy?
All goods can be returned for a refund within 14 days of receipt. The goods need to be returned in an unused, unworn condition and with all tags still attached. The returnee will be responsible for the return postage. Refunds will not be issued on the initial shipping fee paid. We highly recommend that proof of postage be obtained when returning goods, we can not be held responsible for items lost in transit while being returned to us.
Can I cancel an order once I've placed it?
If your order has not shipped it can be cancelled, please see the cancellation options in your order summary. Once cancelled your order will be fully refunded. If the order has already shipped then you will instead need to return the order for a refund. The original shipping fee and return postage fee will not be included in any refund.
Will you send me tonnes of emails if I buy something?
We are Londoners and thus understand how people feel about unsolicited conversations. So when you order from Catford Cornucopia we will follow GDPR rules and not sign you up to things you didn’t agree to or spam you with loads of emails.
We will send an order confirmation email and ask if you’d like to join our newsletter to hear all the Catford chat once a month. We will only contact you further if there is a delay on your order or an item is out of stock.
Can I send something to someone as a gift?
If you want to send something to someone as a gift then you can use their address as the delivery address for your order instead clicking the ‘delivery address same as billing address’ option.
What kind of packaging you do you use?
Items come gift wrapped as standard in tissue paper and a little Catford Cornucopia twist so whether you are buying for yourself or someone else, it feels great to buy from us.
Do you have an animal welfare policy?
Catford Cornucopia care about animals. All of our own Catford Cornucopia food and drinks are completely vegan and labelled as so. Any other items we sell from other Catford based makers which are vegan will be clearly described as such.
I have allergies or intolerances, what should I do?
You are ultimately responsible for checking for allergens or potential intolerants yourself against our products. But to help you out we’ve clearly labelled the ingredients on our food, drinks and cosmetics.
We cannot be held liable for any reactions you may have to products you bought at your own risk.
I love my Catford Cornucopia items! How do I show them off?
We love when people love their Catford items so feel free to tag us in to your social media. We are @catfordcornucopia on Instagram and Twitter. We’d love to see how you wear your merch or how far round the world Catford stuff travels!
Any other questions?
Please get in touch, we’d love to hear from you!